Frequently Asked Questions
Questions About The Fridge
Can I get a Fridge in my building?
We are actively adding Fridge locations every week! Let us know where you’d love to see us expand. Learn more about our business offerings and request a Fridge in your location here.
What happens if I have a problem with my purchase?
Our customer service team is ready to help! Send us a note here or shoot us a text to 312-229-0099. Our team is available Monday - Friday and will respond as quickly as possible.
What happened to your home delivery program?
In December 2022 our home delivery program was officially retired. We launched delivery in March 2020 as a way to sell our food during the COVID pandemic. As we look towards how we can have the biggest positive impact moving forward, we decided to retire the delivery program so we can put all our energy and focus into adding Fridge locations across the country. See Fridge locations here.
Do you have a rewards programs?
Yes! Our rewards program lives in the Farmer’s Fridge app. Earn rewards (we call them Greens) on purchases at any Fridge location. Rewards are not applicable to retail purchases.
To accrue Greens, enter your phone number when you order at the Fridge. To redeem Greens, download the Farmer’s Fridge app, where you’ll be able to watch your Greens grow and access your reward codes. For every $100 you spend at the Fridge, we’ll send you a code for $9 off.
Psst…Greens will still accumulate in your account even before you download the app – so be sure you enter your phone number on the Fridge every time you order!
Do you offer franchises?
At this time, Farmer’s Fridge is a privately owned and operated business, and we do not franchise our machines.
Questions About Our Food
How can I tell if your food is fresh?
Each food item includes a "Best Before” date. This is the date we’ve determined the food will be at its tastiest. This is different from an expiration date. Rather, it’s the date we’ve deemed the food will be past our rigorous food standards for sale.
How often is the Fridge restocked?
Depending on the location, each Fridge is restocked somewhere from once a day to a few times a week. Rest assured, the Fridge will not vend an item that has passed its “Best Before” date.
Are the ingredients local and organic?
We use local and organic ingredients whenever possible, but our focus during sourcing is to find the best quality products available from partners we know and trust. Sometimes this happens to be local and organic, but not all the time.
We strive to work with partners who share our commitment to the best taste possible and who believe in treating their employees and the environment as ethically as possible. Of course, impeccable food safety standards are a must, as well as the capability to meet our demand for volume.
Other considerations as we make our food? Our menu is designed with fruits & vegetables at the center of the plate to reduce our carbon footprint & improve health outcomes, with at least 50% vegetarian options. Our salads and bowls all contain a full serving of fruit or vegetables, and our animal protein is all certified at Level 1 or 2 by the Good Animal Partnership, a standardized measure for making sure animals are treated fairly.
What should I do with my empty jar?
Our jars are all 100% recyclable and can be tossed in any recycling bin. You can also recycle them at the Fridge on your next visit. However, feel free to keep and reuse them – our customers find lots of creative uses for their jars (think storing dry goods in the pantry, organizing art supplies, or using for leftovers). Be sure to hand wash your jars for reuse – they don’t like the hot cycle in the dishwasher!
Bonus: Our jar packaging is BPA free.
In the event that you are unhappy with any part of your Farmer’s Fridge order, you can reach out to us within seven (7) days of the date you received the unsatisfactory item by emailing firstname.lastname@example.org. If related to the condition of an item, Farmer’s Fridge, at its reasonable discretion, may give you a credit for the individual item or delivery, and in some situations, issue a partial or full refund. We reserve the right to require either a photograph or return of the unsatisfactory item before any refund or credit will be issued. If you refuse delivery of a Product because you skipped or canceled the order prior to the cancellation deadline for that order and you are able to provide documentary evidence of such skip or cancellation (for instance, a time-stamped email), Farmer’s Fridge will process a credit or a full refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your cancellation request.
Orders placed via "Reserve and Pay" in the app will be available for pick-up from the applicable Fridge until the expiration time for such order (e.g. midnight on the day such order was placed). In the event an order as not picked up by the Expiration time, a refund will not be automatically processed. Please reach out to us if you are unable to pick up your order due to Fridge malfunction.